Wednesday, May 28, 2014
Whatever cost-savings you might think you're getting by using a travel website, you might be mistaken. Just by way of example, Hotels.com would reserve a given room for $150, Travelocity sent me a special promotion price of $139 for the identical room. I phoned the hotel directly and got the same room for $123. Dealing directly with the service provider can have other advantages over dealing through a travel website, especially when there is a problem and especially when a refund might be in order. And good luck trying to get through to a person at a travel website by phone.