You open up Outlook, and to your shock and chagrin and great distress, none of your Mail folders are there. It's blank. Even the column is gone. Here's what not to do: Go to the Google looking for an answer or, if you do, trying any of the suggestions; re-booting the computer; doing a restore; doing a short fix; opening a backup file; or reinstalling Outlook. Instead, open Outlook, go to View/Folder Pain and click on Normal.