Thursday, June 23, 2016

Problem With Citi Credit Cards (Including New Costco Card)

If you have a Citi credit card (such as an American Advantage Mastercard or a Costco Visa card (as shown below for your convenient reference)), and you handle your accounts online, please note the following: (i) Citi made a website change as to how payments are made; (ii) if you use Chrome, the payment page might not work; (iii) the payment page might work with IE or other browsers; (iv) if you call Citi to report the problem, you likely will have an extended wait time to get to talk to anyone; (v) you likely also might be treated rudely; (vi) don't bother asking to speak to a supervisor; (viii) don't bother suggesting that they give an estimate of the wait time as every reasonable company does; (ix) don't bother telling them you don't want to hear any more about how many customers they have and how many calls they have to answer; and (x) don't expect any accommodation for the burden they put you through trying to be helpful. That said, you might or might not believe them that they are aware of the issue and are working on it. If you do, I'd be happy to do a little horse trading with you.

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