While we are ardent Waymo fans, we won't hesitate to criticize Waymo where appropriate. In this harrowing tale told by Steve Cohen (no relation), the Waymo took off on its own and, while the customer support agent could be reached quickly by phone, and could see where the Waymo was, they had no power to stop the Waymo or control what it was doing or where it was going. That's a shortcoming for sure. So, when you are asked to give Waymo feedback, be sure to say that it should have "remote control by customer support" capability.
[EOP]
