Cox Communication

You might notice on your most recent (or next) bill from Cox that TV service is $1 more per month, and Internet Service is $2 more per month. Also, you might notice that a brand new charge appears, called Broadcast Surcharge, and it will cost you $7 more per month. If you ask the billing rep to transfer you to the Loyalty Department, he might try to do something to "help" you, especially if you're a "long-time loyal customer" whom Cox "appreciates" very much. If that "help" gets the extra $7 off of your future bills, just say "thank you," and hang up. If it gets you only a $3 reduction in your future, you might try your luck with the Loyalty Department. If you do, you might find the best approach is to be as nice and non-threatening as possible, but it's possible no approach will work, and you should be happy to have gotten the new $3/month price reduction.