If your travels ever take you to or from a city served by Boutique Air (see route map below), take it. It's the closest thing to flying in your on plane or a time-share plane (see outside and inside shots below), and Boutique Air's customer service is fantastic and their prices are excellent. Every customer is treated as if he or she is the plane's owner. Plus, at Phoenix, they are in Terminal 2 which makes parking and all the logistics even easier. So, if for example you are flying PHX-ABQ-PHX, while you'll make a stop in Silver City and it will cost you a bit more, just avoiding the hassles of American and Southwest and Terminal 4 is well worth it.
Here is the text of an email sent to Boutique Air by a grateful customer (whose identity shall remain anonymous because of his heightened sense of non-aggrandizement): "I want to compliment your ground crew for the excellent service they gave us at Phoenix Sky Harbor Airport on Monday, August 13, in connection with PHX-SHO Flight 814. Our 12 year-old grandchild was boarding that flight, and the courtesy and helpfulness of the ground crew was simply outstanding. They walked us through the required form, making sure it was filled out correctly, kept us apprised of the status of everything as we waited for the flight, and then ushered our grandson through security and onto the plane. While many airlines and other companies boast about their customer service, the customer service rendered by the Boutique Air personnel surpassed anything I've seen in decades. By this note, I just wish to say thank you, and express my hope that Boutique Air knows how fortunate it is to have the employees it has in Phoenix.”
Here is the text of an email sent to Boutique Air by a grateful customer (whose identity shall remain anonymous because of his heightened sense of non-aggrandizement): "I want to compliment your ground crew for the excellent service they gave us at Phoenix Sky Harbor Airport on Monday, August 13, in connection with PHX-SHO Flight 814. Our 12 year-old grandchild was boarding that flight, and the courtesy and helpfulness of the ground crew was simply outstanding. They walked us through the required form, making sure it was filled out correctly, kept us apprised of the status of everything as we waited for the flight, and then ushered our grandson through security and onto the plane. While many airlines and other companies boast about their customer service, the customer service rendered by the Boutique Air personnel surpassed anything I've seen in decades. By this note, I just wish to say thank you, and express my hope that Boutique Air knows how fortunate it is to have the employees it has in Phoenix.”
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