Cautionary Note re Amazon Fresh: When a wrong item or a defective item appears in one's delivered Amazon Fresh order, it is easy to get a refund online. But, if an item is missing, and you go through the Order page and check "Missing Item" as the reason for the requested refund, it might not work because it codes that reason as the entire order not being delivered, in which event you have to call Amazon to process the refund. One way around this might be, instead of going to the Order page, click on Not Great for the feedback and try processing the refund for the missing item from there. Another way would be to select a different reason for the refund--it might not be accurate but it's not hurting Amazon (and, given that it saves Amazon rep's time and lets other customers get through to the reps, it actually is beneficial to Amazon).
Kudo for Amazon: We began long ago bringing and repeatedly since have brought to Amazon's attention the undue time it takes (for its reps and for its customers) to "verify" the customer caller. We spoke, and Amazon listened. Now, they will send you an email/text as soon as you're on the line and you click "confirm" and you are "verified" in a process that now takes under 20 seconds instead of what used to take 2+ minutes.
[EOP]
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