If you receive an email, text, or phone call claiming to be from Amazon, you can now check whether it's legitimate. There are three easy ways to verify: (i) Log in on the Amazon shopping app or on Amazon.com and type your question into the Alexa for Shopping chat, for example, "Did Amazon email me?" or "Did Amazon call me?"; (ii) you can also visit the Identify a Scam page to submit any message for verification; and (iii) submit your question or forward a specific email to verify@amazon.com. If Amazon sent the message, you'll know in moments. The important bottom line: Do NOT engage with a merchant message in any way before verifying. While Amazon is more protective than other sites, the basic lesson here applies to any message or phone call: Do NOT engage with the merchant without first verifying by going to the merchant's actual site on your own and not through the email or phone call you received.
[EOP]
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